Terms and conditions
You can return your Tengu within 30 days of receiving it and, provided it is in the original unopened condition and in its original packaging, we will provide you with a full refund (although the buyer is liable for all postal and packaging charges). We will ensure that you receive your refund within 30 days of notifying us of your intention to return the goods. Before returning your goods please send an email to firstname.lastname@example.org to obtain a returns number. Your statutory rights are not affected.
General shipping information
International Signed For and FedEx International Priority services require a signature from the recipient upon delivery, and are fully insured. International Signed For is equivelent to EMS (Enhanced Mail Service) and delivery takes from three working days (to the USA delivery is around five working days). You can track the progress of your order (if sent International Signed For using the tracking number (supplied by us once we ship your order) on your domestic postal service carrier's website (look for the section labelled 'Track & Trace").
Fedex shipments are delivered in 1-2 working days and you can track progress on FedEx's website (www.FedEx.com) using the tracking number provided by us when your order ships. .
We aim to ship all orders on the day they are received (provided the order is received by 4pm GMT). Otherwise we will do our very best to ship the order within 24 hours. We're extremely dedicated and to date, we have never had a watch go missing in transit, nor had to send out a replacement. Your satisfaction is our goal, if anything isn't clear, or if you have any questions then please drop us a line at info@tengutengutengu, or you can call us on +44(0)207 793 0761
All goods are sent in padded envelopes that fit snugly around the Tengu outer packaging and are tough enough to withstand the rigours of the transportation.
Limitation of incidental or consequential damage
Mr Jones Design Ltd is not responsible for incidental or consequential damage of any kind. Our liability is limited to the repair or replacement of a defective goods at our discretion.
Tengu is a division of Mr Jones Design Ltd, Company number: 6528758 registered in England.
Sales on our website are processed through Paypal or Google Checkout and consequently we do not store any customer financial details (credit or debit card numbers).
Visiting Our Website
You can browse our Website without providing any personal or individually identifiable information. You also may be able to set your browser to reject cookies. If you do that, the site may be less functional for you.
There are times when you may choose to give us personally identifiable information about you. For example, you may wish to register to receive e-mails from us, receive invitations, attend events, preview new content, or to purchase goods and services available through the site. We need certain information from you to register you, authenticate you, and process your entries and payments, where necessary.
Kinds of Information We Collect
We collect information that you voluntarily give us, as well as site Visitorship Data, on the Website.
Personally Identifiable Information
In order to utilize certain features of the Website, you may be asked to provide personally identifiable information such as your e-mail address, name, mailing address, telephone number, or persistent identifier (such as a customer number held in a cookie) which is associated with personally identifiable information, as well as other information, which you may provide voluntarily. We collect such personally identifiable information that you give us so that we may:
* provide information about Mr Jones and the site;
By providing any personally identifiable information to the Website, you fully understand and unambiguously consent to the collection and processing of such information in the United Kingdom. We will provide you reasonable access to information that you provided through the Website and the reasonable ability to review and correct it. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your data, where applicable.
Site Visitorship Data
Site Visitorship Data is information about the way a website is used that is not associated with an individual's identity. We use aggregate anonymous data regarding online behavior to better understand how people use our Website. To that end, we may use aggregated, anonymous online traffic behavior along with information from third parties to track usage trends and thereby improve our Website. We may also use this aggregated, anonymous information to develop reports that we may share with third party marketing partners and customers. The kind of information we may collect includes:
* your Internet Protocol (IP) address;
Most site Visitorship Data is collected using data collection tools such as cookies, embedded web links, and other commonly used information-gathering tools. We use site Visitorship Data to develop, manage, and improve the Website. Sometimes we may aggregate site Visitorship Data with personally identifiable information from registered members. We may use that information to:
* manage the Website;
Circumstances may arise where, whether for strategic or other business reasons, Mr Jones decides to sell, buy, merge or otherwise reorganise businesses. Such a transaction may involve the disclosure of personally identifiable information to prospective or actual purchasers, or the receipt of it from sellers. It is our practice to seek appropriate protection for information in these types of transactions.
We may recommend or require the use of encryption technologies for certain types of communications conducted through the Website. While we may provide those technologies and use other reasonable precautions to protect confidential information and provide suitable security, we do not guarantee that information transmitted through the Internet is secure, or that such transmissions will be free from delay, interruption, interception or error.
Disclosure of Information
Mr Jones will not release any personally identifiable information to third parties without your consent except as follows:
1. Anyone providing us their personally identifiable information grants Mr Jones and its affiliates, the right to use their information internally without restrictions for the purposes of, but not limited to, research, marketing, and content and lead development.
Mr Jones is not responsible for the protection of the information you provide to other website. You should be aware that when you voluntarily disclose personally identifiable information on other website, such information can be collected and used by others and may result in unsolicited communications.
* Select the e-mail "opt out" or "unsubscribe" link, or follow the opt-out instructions included in each subscription communication.
Please be aware that when you opt out of receiving communications, it may affect the services you have chosen to receive from us where accepting the communications is a condition of receiving the services.
Hyperlinks and Referrals
Security & Enforcement
It is important for us to know what visitors have to say about our Website. To contact us with your questions or comments please email us at info@MrJonesWatches.com.